Is consumer services a good career path? The answer is Yes. This career is flexible and less stressful if you love working with people and helping them solve their problems.
Consumer services are found in many different industries worldwide, and there are a lot of opportunities to grow and learn new things. Enterprises are constantly increasing so is the need for consumer services because businesses need good customer services to grow well. So, if you have good communication skills and are always ready to help, this career path is the right option.
In this article, we will discuss the reasons you should choose consumer services as a career path, the pros and the cons, and also the job you can get working in this career path.
What Are Consumer Services?
Consumer services are services that are sold to individuals. Services are goods that derive much of their value from intangible elements that can’t be touched, such as an experience, outcome, or process. This is a large sector of the global economy and a standard business model.
Is Consumer Services A Good Career Path?
Yes, consumer services is a good career path. There are so many prospects in customer service, and it is very flexible. Many people use consumer service jobs to move into different careers. Other people love making a whole profession by helping people in this manner. Also, others find it an extraordinary skill to increase their income.
No matter how you plan on using your knowledge in the consumer service industry, it will always benefit you in the long run. Knowing how to have patience with people and communication can help build your professional skills; it can also help you build relationships outside work and become a more well-balanced person.
According to a report by Fortune Business Insights, the value of the global consumer experience management market in 2021 was $10.11 billion. This figure was projected to grow to $11.34 billion in 2022. And skyrocket to $32.53 billion in 2029 at a CAGR of 16.2%.
Therefore, choosing consumer service as a career is worthwhile. You would get to make money while helping others and also solving a problem.
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What Are The Examples Of Consumer Services?
There are many different examples of consumer services. They include:
Product As A Service
A business model takes something traditionally sold as a product and adds value-added services such as management, maintenance, repair, and support. Typically requires little or no upfront payment but generates recurring revenue. For example, a mobile device with a contract is ”free”.
Leisure
Leisure services such as spas and game centers where people go to relax and cool off are excellent examples of consumer services.
Finance
Another example of consumer services is finance services, such as banking services that allow you to make payments.
Culture
Culture-related services such as museums.
Travel
Travel services such as air travel services, car hire services, road transport services, rail transport services, sea transport services, booking, and reservation of travel services, travel ticket reservation services, and tourist travel information
Creative Services
Creative services such as designs are most often business services. However, consumers purchase creative services such as the advice of an interior designer.
Leasing
Access to capital for a fee such as renting out an apartment.
Transportation
Transportation services such as taxi, shipments by truck, ship, train, and plane
Restaurants
In some cases, cheap restaurants are considered affordable products, and expensive restaurants are considered services. This is because cheap restaurants offer mainly physical products while expensive restaurants offer intangible value beyond food, such as attractive decoration and attentive customer service.
Professional Services
Another example of consumer services is professional services such as legal advice.
Utility
Services that provide basic resources such as cable, electric, natural gas, telephone, telecommunication, water, and wastewater treatment.
Ecommerce
Ecommerce such as the website allows you to have goods delivered to your home.
Events
Events services such as event management, event coordination, theming, decoration & styling, conferencing, exhibitions & signage, entertainment, and venue sourcing.
Media
Media services such as streaming music services.
Quality of life
Services related to the quality of life such as education and medical services. These services may be provided by a government or may be offered on a commercial basis, depending on the country.
Insurance
A service that allows you to transfer risk for a fee such as fire insurance on a home.
See this: How to Set up an Insurance Business Plan in 2022
Information Technology
Technology services such as access to wireless communication networks.
Club goods
A club good is a valuable resource that can be enjoyed by many people. For example, A theme park or a cinema.
Real Estate
Real estate agents help people buy or sell homes, apartments, or other real estate properties. They can provide guidance on choosing a property, negotiating deals, and handling any associated paperwork or inspections.
Telemarketing
Telemarketing is an example of consumer service that involves contacting potential customers over the phone. Telemarketers may work for companies that sell products or services, or they may represent themselves as representatives of charitable organizations.
Check this: 20 Best Paying Jobs In Basic industries In 2022
What Are The Pros and Cons of a Career in Consumer Services?
A career in consumer services can be an advantageous and satisfying experience. However, there are also some possible disadvantages that you should be mindful of before deciding to enter this field. Here are some of the pros and cons of a career in consumer services:
Pros:
- You can have a real influence on people’s lives.
- You can work in retail stores, call centers, and online businesses.
- You can often find jobs that offer good pay and advantages.
- You can help people solve problems, thereby putting smiles on their faces.
- You can discover new skills and knowledge on the job.
- You can meet new people and make new friends.
Cons:
- The hours can be long and uneven, primarily if you work in retail or customer service.
- The job can sometimes be stressful, especially when dealing with demanding customers or tight deadlines.
- There is often little room for improvement in consumer service careers.
- The work environment can be complex, especially in fast-paced settings such as call centers or retail stores.
How to Get Started in a Career in Consumer Services
If you are considering starting a career in consumer services, here are some steps to take:
- Research: Get familiarized with the different types of consumer services, what they do, and what skills you will need to pursue this career path.
- Learn about the training available: Evaluate which educational programs will help you acquire the skills you need for this field and whether there are any certifications or professional organizations you can join to strengthen your certificates.
- Get involved in your community: Attend industry events and meetups to network with others in the field and learn about new trends and developments.
- Pursue employment opportunities: Once you understand what it takes to succeed in this career path, start seeking employment opportunities through job boards, company websites, or networking events.
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What are the Skills Required To Succeed In Consumer Services?
To build a fantastic career in consumer services, you need to possess specific skills. These skills will help you in achieving career growth and competence.
Some of the skills needed in Consumer services include:
What Are The Education And Training Requirements For A Career In Consumer Services?
The reason customer service jobs are so popular is that many of them don’t require any education or certifications. But that’s not true in all cases. Some specific jobs require education, and those at the top of the ladder have advanced degrees.
If you want to position yourself as a great candidate for a consumer service career, you might want to start with some of the following certificates and educational experiences:
- High School Degree: While many consumer service jobs are entry-level positions, you will find that employers do like to see that applicants have earned their high school diplomas. Although some employers are more than happy to have students still in high school hold these positions, too.
- On-the-Job Training: Every customer service job will have some on-the-job training to teach you how to work their equipment or about their policies so you can respond appropriately to the public. You might have a short training session or an extensive one while working that requires you to earn certifications.
- Industry-Specific Degree: Some customer service jobs require advanced education in your respective careers, whether a full degree or industry certificate.
- Communication Skills: Soft skills like listening, interpersonal communication, and empathy are valued in consumer service.
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What are the Salary And Job Outlook of Consumer Services?
The salary for a career in consumer services can differ significantly depending on the job and the company. However, the average salary for a consumer service agent is $32,000 per year. The job outlook for a career in consumer services is favorable, with a projected growth of 11% from 2018 to 2028.
How Much Can You Make From Consumer Services?
The salary you stand to earn in this industry varies according to the profession or job. Hence, it is not predictable. For example, while a flight attendant earns an average annual salary of $80,295, a service advisor earns an average salary of $59,584 annually. However, you stand to make a reputable income in consumer services.
List Of Best Paying Jobs In Consumer Services
These are the best-paying jobs in consumer service:
Account Manager Jobs: An Account Manager makes sure each department meets the needs of their clients and customers. The average salary for an account manager is $58,882 per year.
Call Center Representative Jobs: A Call Center Representative helps customers with their questions and addresses issues regarding products or services. The average salary for a call center representative is $16.09 per hour.
Guest Service Agent Jobs: The duties of the guest service agent are to assist guests with check-in & check-out processes. The average salary for a Guest Service Agent is $29,693 annually.
Concierge Jobs: The Concierge will assist guests with personal services such as making dinner and tour reservations. The average salary for a concierge is $15.88 per hour and $65.00 for daily tips.
Flight Attendant Jobs: Flight attendants provide services to aircraft passengers and are part of the transportation industry. The average Flight Attendant’s salary is $80,295.
Receptionist Jobs: A Receptionist’s duties and responsibilities include greeting visitors and helping them navigate an office. The average salary for a receptionist is $15.50 per hour.
Technical Support Engineer Jobs: Technical Support Worker monitors an organization’s computer systems and networks. The average salary for a technical support engineer is $68,096 per year.
Bank Teller Jobs: Provides customer account services by receiving deposits and loan payments. The total pay for a Bank Teller is $59,749 per year.
Host-Hostess Jobs: A Host makes sure their guests feel welcomed, cared for, and valued. The average salary for a host/hostess is $13.46 per hour and $30.00 daily tips.
Client Relations Specialist: Evaluate client profiles to understand and recommend new product offerings to increase revenue flow. The average salary for a client relations specialist is $44,286 per year and $10,000 commission per year.
See also: 20 Best Paying Jobs In Consumer Services In 2022
Top Consumer Services Companies In The World
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Conclusion
This article has successfully answered the question, “Is consumer services a good career path?” The answer is Yes. This career is flexible and less stressful if you love working with people and helping them solve their problems.
So, if you want to start a career in consumer services, read this article from start to end.
FAQs On Is Consumer Services A Good Career Path?
What Are Examples Of Consumer Services?
Examples of consumer services include; creative services, transportation, eCommerce, events, utility services, media, restaurants, leisure, real estate, and telemarketing.
What Do People In Consumer Service Do?
Consumer service representatives are either working through an online chat, in-person, on the phone, or meeting with individuals in a store or business. Consumer service people need to be excellent communicators and have pleasant personalities.
Is Consumer Services A Good Career Path?
Yes, consumer services is a good career path. This career is flexible and less stressful if you love working with people and helping them solve their problems.
Why Should I Take A Job In Consumer Services?
Here are reasons why you should take a job in consumer services:
- Lots Of Opportunities
- Low Requirements For Entry
- Boosting Of Job Skills
- It Provides Work From Home Facilities
- Allows You To Work On Various Technologies
What Is The Salary Of A Consumer Service Representative?
The salary for a career in consumer services can differ significantly depending on the job and the company. However, the average salary for a consumer service representative is $32,000 per year.
References
- makedailyprofit.com– Is consumer services a good career path
- zippia.com – Is consumer services a good career path
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