You can make money as a consumer service representative in several ways. You can work for a company that provides services directly to customers, or you can work for a company that provides services to other companies. However, knowing the best paying jobs in consumer services will benefit you.
No matter how you plan on using your knowledge in the consumer service industry, it will always benefit you in the long run. Knowing how to have patience with people and communication can help build your professional skills; it can also help you build relationships outside work and become a more well-balanced person.
This article lists and summarizes the best paying consumer services jobs you can start. Let’s get into it!
Why Choose Consumer Services?
A consumer service job is a fantastic career choice if you like to solve problems, help others, and directly impact. If you are looking for a consumer service job but aren’t sure whether the career is right for you, here are some reasons why you should choose consumer services as a career:
1. You will develop your emotional intelligence
In consumer service, you will develop people skills while working in a customer-facing role. And although there can be challenges to working on the phones with customers all day, the skills and strategies you will develop far outweigh those challenges. In this process, you would get to increase your emotional intelligence.
2. You Will build transferable Skills
Building your expertise will help you grow within your customer support team and learn valuable skills you can use to snag a new role if you want to branch out even further. You would build skills like:
- Sales Skills
- Marketing Skills
- Product Development Skills
3. You Will Learn How To Solve Problems Effectively
At the core of it, consumer service is about reactively helping your customers and solving their problems. And whether it’s a quick fix or a multi-step process, every customer problem will require creative thinking, people skills, and expertise to solve.
4. You Will Master Different Communication Mediums
Many consumer service teams require representatives to work on different support channels. This means you will go from working with customers on the phone one day to emailing them the next. But, as you continue to bounce between the various communication mediums your company offers, you will eventually master the art of digital conversation.
Here are a few channels you will be exposed to:
- Phone
- Live Chat
- Social Media
- Community Forum
5. You Will Collaborate With A Diverse Team
Consumer services representatives aren’t always your typical tech-oriented group. Many are full of interesting individuals who have unique personalities and perspectives.
This is helpful for your growing your career as well. Being exposed to various perspectives can help you find solutions to problems you might not realize exist.
6. You Will Learn To Work Remotely
One growing trend in consumer service is remote work. 40% of U.S. companies offered more remote work this year than five years ago. As consumer service technology continues to enable reps to work from home, more consumer service teams are taking advantage of this opportunity.
See also: Is Consumer Services A Good Career Path In 2022?
What Are The Different Types Of Consumer Services Jobs?
There are different types of jobs available in the consumer services career. They include:
Customer Service Rep
This is the most common type of consumer service job. Customer service reps are responsible for handling customer complaints and solving problems. They usually work in call centre settings.
Call Center Agent
Call centre agents are similar to customer service reps but work in larger companies. They usually deal with more complicated problems than customer service reps and earn more money.
Customer Service Manager
A customer service manager oversees all aspects of a customer service department. They are responsible for making sure that the department is running smoothly.
Social Media Manager
Social media managers help companies manage their online presence by creating or managing social media accounts.
Mobile App Developer
Mobile app developers work on developing mobile apps for businesses.
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20 Best Paying Jobs In Consumer Service
To help you find the right opportunity, here are the 20 best paying jobs in consumer services that pay well over minimum wage.
1. Call centre representative
National average salary: $35,723 per year
A call centre representative usually works for a contact centre or telemarketing firm and handles inbound and outbound calls. They are tasked with following call scripts, determining customer needs, researching issues and providing timely solutions. Representatives may also be responsible for suggesting and upselling products.
Companies hiring: Internal Revenue Service, United Health Group, Everise.
2. Front desk manager
National average salary: $43,336 per year
A front desk manager trains and leads all front desk staff of a hotel or resort, including the concierge, receptionists and night auditors. They ensure the lobby is clean and presentable and handle escalated customer questions and complaints. They may also fill in receptionist or concierge duties, such as greeting guests, answering phones, booking, and retrieving reservations.
Companies hiring: Hyatt, Hilton, Crescent Hotels & Resorts
3. Technical support representative
National average salary: $43,336 per year
Technical support representatives work either remotely or in call centres, and often on behalf of cable and internet providers or consumer electronics companies. They’re responsible for handling customer technical concerns by phone, email or chat. These professionals are tasked with analyzing, troubleshooting, resolving technical issues, and determining the next steps. They may also handle customer transactions such as purchases and refunds.
Companies hiring: Kelly Services, Sherwin-Williams, HP
4. Client services manager
National average salary: $56,308 per year
A client services manager is the liaison between the client and the customer service team. These professionals oversee all client satisfaction initiatives, field customer questions and complaints, and work to ensure all clients are fully satisfied. They may also be responsible for managing a team of client service representatives.
Companies hiring: PwC, RSM, APR Insurance Careers
5. Help desk analyst
National average salary: $54,314 per year
A help desk analyst is an IT professional who works to help customers or internal users (such as fellow employees) resolve technical hardware and software issues. They may handle requests via phone, email, in person or by live support software. They may also help set up new equipment, ensure security compliance and run software updates.
Companies hiring: General Dynamics Information Technology, SAIC, By Light Professional IT Services
6. Member services representative
National average salary: $55,503 per year
A member services representative usually works for a bank, insurance company, fitness club or any other membership-based organization. They are tasked with greeting guests, answering phone calls, fielding questions and concerns, submitting guest feedback to senior employees and educating members on organization benefits, policies and procedures. They may also be responsible for upselling and completing financial transactions.
Companies hiring: YMCA, VMware, TowneBank
7. Bank teller
National average salary: $36,120 per year
Bank tellers work for banks and credit unions and help customers manage financial transactions. They’re responsible for greeting customers and assisting with deposits, withdrawals, transfers, money orders and cashing checks. They must also manage ATMs, count cash, and file deposit slips and balance numbers.
Companies hiring: Wells Fargo, Santander, Citi
8. Medical receptionist
National average salary: $38,580 per year
Medical receptionists work for hospitals, clinics and private practices and are responsible for answering phones, scheduling appointments, sending appointment reminders, greeting and checking in patients and other clerical duties. They may also assist with payment transactions, data entry and bookkeeping duties.
Companies hiring: Pediatric Associates, Epiphany Dermatology, University Hospitals
9. Service adviser
National average salary: $43,336 per year
A service adviser generally works for an auto dealership service centre and liaises between customers and service technicians. They schedule maintenance and service appointments, check vehicles, and communicate vehicle issues and repair timelines to customers. They may also reserve rental cars, complete financial transactions and handle administrative duties.
Companies hiring: Hendrick Automotive Group, Big Brand Tire & Service, Toyota
10. Patient coordinator
National average salary: $44,629 per year
Patient coordinators typically work for hospitals and long-term care facilities. They meet with patients and their families to discuss patients’ care plans and provide educational information about treatments, medications and procedures. Patient care coordinators stay in touch with the patient and their families throughout the patient’s care and evaluate and report on outcomes.
Companies with this position: PT Solutions Physical Therapy, Ivy Rehab Physical Therapy, Hartford Healthcare
11. Concierge
National average salary: $48,432 per year
A concierge is usually employed at a hotel or resort and works at the front desk. They welcome guests, confirm reservations, show guests around the facilities and ensure they have everything they need for a comfortable stay. A concierge also answers guest questions, provides dining and entertainment suggestions, and arranges activities, transportation and restaurant reservations.
Companies hiring: Marriott International, Bozzuto, KPMG
12. Client relations specialist
National average salary: $43,956 per year
Client relations specialists work on behalf of many organizations and are usually responsible for ensuring long-term customer satisfaction. They may handle client inquiries via phone, email or in person, field client happiness surveys, respond to online customer reviews and compile client feedback to help drive company improvements.
Companies hiring: Southern Illinois Healthcare, Splunk, University of Utah Hospital
13. Account coordinator
National average salary:$43,336 per year
An account coordinator often works for a marketing agency and offers administrative support to senior client services staff, such as account executives and account managers. They’re responsible for preparing and filing contracts and other documents, updating internal databases, coordinating meetings and compiling account performance reports.
Companies hiring: Anthem Inc., Mission Lane, 3Q Digitial
14. Receptionist
National average salary: $46,661 per year
Receptionists work for various organizations, usually in a front desk environment. They greet customers, answer questions, document complaints and help direct customers to the appropriate employee or department for their needs. They’re also responsible for answering phones and handling light administrative work, such as printing, copying and filing. They may also be required to check visitors in and provide guest security badges.
Companies hiring: H&R Block, Abby Connect, Back Office Betties
15. Flight attendant
National average salary: $41,719 per year
Flight attendants are employed by private and commercial airlines. They are responsible for greeting passengers, helping people find their seats, assisting in stowing carry-on luggage, ensuring safety compliance through safety equipment demonstrations, serving food and beverages throughout the flight and providing instruction in emergencies. They also help test emergency equipment and clean the cabin between flights.
Companies hiring: American Airlines, United Airlines, Southwest Airlines
16. Cashier
National average salary: $32,966 per year
A cashier works at any store that sells products, such as a supermarket or department store. They operate cash registers to facilitate customer purchases through cash, cheque, or credit card transactions. If the customer pays in cash, the cashier ensures they receive the correct change back. Cashiers also complete returns and guide customers to products.
Companies hiring: Walmart, Mcdonald’s.
17. Collections specialist
National average salary: $34,911 per year
Collections specialists work with companies to resolve debt from their clients. They identify clients with overdue payments and follow up with them to collect payments or set up a repayment plan. They must keep detailed records to ensure they can update the company’s sales department about every client’s account.
Companies hiring: Target, Amex.
18. Customer service manager
National average salary: $47,288 per year
Customer service managers oversee a customer service department to encourage their team to meet the company’s standards and goals. Customer service managers must hire and train new employees to ensure they know how to complete their tasks and interact with customers. They may also address high-level questions or concerns from customers.
Companies hiring: Amazon, Verizon, Walmart.
19. Social media specialist
National average salary: $48,901 per year
Social media specialists create and maintain an online business presence for companies. They improve brand awareness and marketing by posting written or visual content on social media platforms. They also interact with customers and monitor their opinion of different posts to improve future content.
Companies hiring: Discord, Disney streaming, Vanguard
20. Paralegal
National average salary: $55,888 per year
Paralegals work at law firms to assist lawyers with their administrative tasks. They take on duties such as preparing legal documents, researching facts or evidence for cases, scheduling meetings and being present in them to take minutes. Paralegals perform these administrative tasks to ensure lawyers can focus on providing excellent service to their clients.
Companies hiring: Fragomen, US Army, Robert Half, Berry Appleman & Leiden.
You might also want to check out: 20 Best Paying Jobs In Basic industries In 2022
How To Get A Job In Consumer Service
Consider taking these steps when looking for a job as a consumer service representative:
- Earn a high school diploma or equivalent: Most customer service representative jobs require that applicants have at least a high school diploma.
- Look for open consumer service representative positions that fit you: Companies requiring sales experience offer a better salary, so if you have experience or knowledge relevant to these companies, you should prioritize applying for consumer representative positions.
- Create your resume and apply for roles: Once you have narrowed down the list of potential employers, you need to create a professional resume. It should be one page long and highlight the relevant skills and experience for each role you apply.
- Prepare for interviews: You may receive interview offers after applying for relevant roles. Most interviews for consumer service representative jobs focus less on your previous achievements and more on practical tests, so you need to be prepared to talk about how you would handle various common situations.
- Research your potential employer before the interview: Once you book an interview, take time to research the company beforehand thoroughly. You can analyze their website and social media pages for insight into how they approach their relationships with customers, their customer service policies, and how your personality would fit into the company culture.
See also: Is Basic Industries A Good Career Path In 2022?
What Are Skills Required For A Career In Consumer Services?
Some important skills for the role of consumer service representative are:
- Communication skills: The most important skill for a consumer service representative is communication, as the job’s main task is to talk to customers and be good listeners.
- Empathy: Most people who call consumer service departments aren’t happy about a product or service sold by the representative’s hiring company. Having a natural ability to display empathy can be a valuable skill, as it shows customers that the company’s representatives understand their issue and are committed to resolving it.
- Problem-solving skills: Customer service representatives constantly need to come up with solutions to various issues reported by customers. They need to apply company policies and procedures strictly but also be able to display creativity when dealing with unique situations.
- Computer skills: Most information needed to resolve customer issues is in the company’s database. All customer interactions are documented with the help of CRM software, so consumer service representatives need to be proficient in using computers.
What If I Don’t Have a Degree?
If you don’t have a degree, you can still find a paying job in consumer service. Many entry-level jobs don’t require a college degree, and you can often train for these jobs.
You might also want to check out: Is Energy A Good Career Path In 2022?
How Much Do Consumer Services Jobs Pay?
The salary you stand to earn in this industry varies according to the profession or job. Hence, it is not predictable. For example, while a flight attendant earns an average annual salary of $80,295, a service advisor earns an average salary of $59,584 annually. However, you stand to make a reputable income in consumer services.
Conclusion
There are a lot of consumer services jobs in the world; some require a college degree while some don’t. However, knowing the best paying jobs in consumer services will greatly benefit you so that you can earn more. If you have excellent communication skills and can handle stress well, then these 20 jobs might be perfect for you.
See also: Is Real Estate Investment Trusts A Good Career Path in 2022?
FAQs On Best Paying Jobs In Consumer Services
What Is The Highest Paid Consumer Service Job?
- Call centre representative
- Front desk manager
- Technical support representative
- Client services manager
- Help desk analyst
- Member services representative
- Bank teller
- Medical receptionist
- Service advice
- Flight attendant
Can I Make A lot Of Money In Consumer Service?
Yes.
The salary you stand to earn in this industry varies according to the profession or job. For example, while a flight attendant earns an average annual salary of $80,295, a service advisor earns an average salary of $59,584 annually. However, you stand to make a reputable income in consumer services.
What Are Consumer Service Skills?
- Communication skills
- Empathy
- Problem-solving skills
- Computer skills
How Can I Be The Best Consumer Service Agent?
- Practice active listening.
- Learn to empathize with your customers.
- Use positive language.
- Improve your technical skills.
- Know your products and services.
- Look for common ground.
- Communicate clearly.
- Be solutions-focused.
References
- vastlearners.com– best paying jobs in consumer services
- kamerpower.com– best paying consumer services jobs
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